Refund policy
We currently do not offer returns due to items being made to order. However we have some exceptions on a case-by-case basis.
To start a return, you can contact us at trick2g@trick2g.org. If your return is accepted, we’ll send you instructions on how to process the return.
You can always contact us for any return question at trick2g@trick2g.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Unfortunately, do not offer exchanges.
Refunds
If your return request is accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
